Creating a user-friendly website is crucial in today’s digital landscape. A website that is easy to use and navigate can make all the difference in attracting and retaining visitors.

A user-friendly website can also improve the user experience, increasing engagement and conversions. Here are ten tips for creating a user-friendly website:

1. Keep it simple and clutter-free

When designing a website, it’s essential to keep the design simple and easy to understand. Avoid cluttering the site with too many elements, as this can overwhelm visitors and make finding what they’re looking for challenging. A clean and minimalistic design is often the most effective.

Apple is an excellent example of a clean and clutter-free design. The use of white space and minimalist elements make the website easy to navigate and visually appealing.

2. Use a clear and concise navigation menu

The navigation menu is one of the most critical elements of a website. It should be easy to find and use. Visitors should be able to quickly understand the website’s structure and easily find what they’re looking for.

For example, the clothing brand ASOS website has a clear and concise navigation menu. The menu is at the top of the page, and the categories are easy to understand.

3. Ensure the website is mobile-friendly

With more and more people using their mobile devices to browse the internet, ensuring your website is mobile-friendly is essential. A website not optimised for mobile devices can lead to a poor user experience and lower engagement.

For example, the restaurant chain Nando’s website is fully responsive and looks great on mobile devices. The website adjusts to fit the device’s screen size, making it easy to use on a smartphone or tablet.

4. Use easy-to-read fonts and colours

The font and colour scheme of a website can have a significant impact on the user experience. It’s important to use fonts and colours that are easy to read and don’t strain the eyes.

The website for Airbnb uses a simple and easy-to-read font with a colour scheme that is easy on the eyes.

5. Provide clear and concise content

The content on a website should be easy to read and understand. It should be presented in a way that is visually appealing and doesn’t overwhelm the visitor.

For example, Buzzfeed News is known for its concise and easy-to-digest articles. They often use bullet points and short paragraphs to break up the text and make it more readable.

6. Use high-quality images and videos

Images and videos can enhance the user experience and help visitors understand the website’s content. Using high-quality photos and videos relevant to the website’s content is essential.

The website for the tourism board of Scotland, Visit Scotland, uses high-quality images and videos to showcase the country’s natural beauty and cultural heritage.

7. Make the website accessible

It’s vital to ensure the website is accessible to all users, regardless of their abilities. This includes features such as alternative text for images and videos, video captions, and keyboard accessibility.

The Scope website has an accessibility menu that allows users to change the font size, font colour, and background colour of the website. The website also includes alternative text for images and videos.

8. Use clear and concise calls to action

Calls to action are a vital part of any website. They encourage visitors to take a specific action, such as purchasing or signing up for a newsletter. It’s essential to use clear and concise calls to action that are easy to find and understand.

For example, Amazon uses clear and concise calls to action on its product pages, such as “Add to Cart” or “Buy Now”. The buttons are easy to find and stand out from the rest of the content on the page.

9. Test and optimise the website

It’s important to continually test and optimise the website to improve the user experience. This can include testing different website elements, such as the navigation menu, font size, and calls to action, to see what works best for your audience.

The online learning platform, Udemy constantly tests and optimises its website to improve the user experience. The company uses tools such as A/B testing and heat maps to identify areas for improvement and make changes accordingly.

10. Provide excellent customer support

Customer support is an integral part of the user experience. Visitors should be able to easily find contact information and receive prompt and helpful responses to their questions or concerns.

For example, the online retailer Zappos’s website is known for its excellent customer support. The company provides multiple ways for customers to contact them, including phone, email, and live chat, and has a reputation for going above and beyond to help customers.

In conclusion, creating a user-friendly website is essential for attracting and retaining visitors, improving engagement and conversions, and providing a positive user experience. By following these ten tips, you can create a website that is easy to use, visually appealing, and accessible to all users.

Ready to take your website to the next level? Contact us today to learn more about our web design services for small businesses. Let’s discuss creating a website that meets your unique needs and provides a great user experience.